LegalWeek, the annual legal industry tech show, returned to its New York City home at the Hilton Midtown in early March to everyone’s delight. After pandemic delays, participants were glad to attend programs in person and have a chance to both network and socialize with colleagues.

The meeting kicked off Tuesday with three educational tracks of three sessions each sponsored by legal industry trade and professional associations AALL, ARMA and ILTA.

NYLI’s Executor Director Lucy Curci-Gonzalez moderated “Communication Breakdown: Leveraging Tools to Make Relationships Stick” . Panelists Elisabeth Cappuyns (Director of Knowledge Managment, DLA Piper), Timothy Hoye (Client Collaboration Services, Orrick, Herrington, & Sutcliffe LLP), and Chris Laut (Director of Libraries and Knowledge Services, Sullivan & Worcester LLP) discussed best practices for communicating with colleagues, tech choices for internal and external workflows, identifying obstacles to initiating and maintaining technology adaption, and predicting trends for future communication strategies.

The end result is not only better communication, but one where your group members become trusted advisors, feel comfortable talking through issues, and are willing to try new platforms.

If you weren’t able to attend this program, here are the takeaway tips !

1. Customize user experience: curate, facilitate, & tailor for end user

2. Engage end users using multiple channels

3. Audit site: up to date links presented in simple yet inviting ways

4. Use gamification! Keep it fun and you will get feedback!

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