Nick Milton at Knoco Stories writes about Why KM is not “all about people”. In this insightful article he goes on to say that this common explanation of KM is too simplistic and that knowledge management needs to consider content, governance, and interactions between people.
“The phrase “Knowledge Management is all about people” is a common one in the KM industry. But how useful is that phrase really? I think the concept that “knowledge management is all about people” arose as an antidote to the idea that “knowledge management is all about technology”, and as such it may have some use in countering an even more pernicious fallacy, but as a phrase I think it is at best unhelpful, and at worse misleading.”