Nick Milton at Knoco Stories writes about how to communicate about your KM program:
“Introducing Knowledge Management is a program of culture change, and Communication is a lever in supporting change. However communication does not always go well, as these ten lessons show.
For all the major Knowledge Management implementations we have been involved with, we try and hold a lesson capture review at the end, to learn from the successes and challenges. Here’s what Knowledge Managers from the past have said on the topic of communication. You can see they didn’t always get it right! (NB each quote is from a different knowledge manager)”